Testimonials

Excellent professional care. Highly recommend

Rich is a very empathetic and caring and always willing to go the extra mile to make sure everything is done right

Very satisfied! Joe was knowledgeable & very nice. He was also very patient despite my medical records/X-rays not being sent from Hermiston in a timely manner. Thank you Joe! New addition to this post, Molly London, you were very nice & informative. You made me feel very welcome. Thank you, the whole staff should be thanked also! I also want to say how satisfied I am with Dr Hansen. My knee surgery & procedure went smoothly and I am very happy with the results. The exercise instructions he provided were easy to follow & did help my knee recover. I recommend Dr Hansen & his entire staff highly. Also a big thank you to Molly London for the follow-up visits. Very nice & knowledgeable. I enjoy working will the staff here! New post: I would like to thank Rich Withers for the great post op visit on 1-6-26. He was informative & very personable. I enjoyed my visit !

Excellent care, very professional, very kind and helpful. Highly recommend them.

Joe is the very best. Has Always done a excellent job in helping diagnose my issues and resolved them at the same time.

Enjoyed talking with Rich. He is very knowledgeable and explained my foot problem. Added humor and I felt comfortable telling my story. Thank you.

Great place! They take care of you and are very thoughtful of your surgery. Great bed manners!

I have been a Patient of Dr.Merrill and Eric Lowe PA for about ten years. During that time they performed three joint surgeries on me:2 hip and 1 knee. I have had very few problems with the surgeries. The knee felt like Mother Natures own then and several years later still does. Any “problems” have been minor and were resolved quickly. If my other knee decides to go the route of the first I will once again choose Dr. Merrill and Eric Lowe PA to perform the surgeries. I have total confidence in them.

Jessica Murphy at TCO has been amazing to work with. She is very knowledgeable, thorough, and takes the time to explain and answer any questions. It will be time for 2nd knee soon and knowing I will have her support makes that easier.

The entire staff is so nice here. Jessica Murphy, my ARNP, is the best. She took time to carefully explain everything before she administered my Iovera treatment and then again at my pre op appointment. I highly recommend this clinic.

I'm very grateful for Dr. Webb's thorough care and his ability to explain medical options for my medical condition. I highly recommend him.

Was very honest and professional

Dr Perry is a great Dr. Very down to earth, personable and yet professional. Highly skilled surgeon with your best recovery being his only option. Follow his directions, you will be rewarded with a good experience.

Dr. Perry is great! A lot of other surgeons would have recommended surgery for a torn labrum in my shoulder. Dr Perry was way more conservative and recommended that I try a simple cortisone injection and then a couple months of Physical Therapy. My shoulder feels much better!

Brian was amazing caring and thorough

Every staff member was very nice, they took great care of me from start to finish. I really appreciate that I was under anesthesia before I got to the OR. That helped ease the nerves extremely. I am very thankful to Dr Stevens for helping me walk again and get my confidence and quality of life back!

Very knowledgeable, always takes time to determine what the concern is.

I have had 3 appointments in preparation for foot surgery. First with a PA resulting in a referral to the surgeon to confirm surgery is needed and finally the Pre-op appointment. Although I've had to wait about 15-20 minutes in the waiting room, the visits have been relatively quick. The PA was friendly, explained what was causing my pain and offered suggestions based on my lifestyle. The surgeon was the same- very positive, listened to my needs and confirmed we were headed in the right direction. All staff is courteous and professional. I will update my review once surgery is complete

Great facility and very knowledgeable staff. Highly recommend

I have battled with an injured shoulder for 3 years and after moving to Washington I scheduled an appointment with Dr. Fitzgerald. The care and communication has been nothing short of a blessing. I am 4 days post op and haven't felt this good since before I was injured. Thank you so much Doctor, I can't thank you enough for helping me get back up on my feet.

Very knowledgeable and knew exactly what type of injury my daughter was dealing with and how to treat it.

Great, friendly people and staff.

Joe is wonderful. He always puts me at ease when I see him about my knee

Thank you Dr Fitzgerald, I appreciate your kind, attentive, and professional approach to me as a new patient. Your explanations were clear and easily understood. I came away with the belief that you will be able to help me with my multiple troublesome shoulder issues. I look forward to proceeding with your guidance. (Later) I am now two weeks post shoulder replacement surgery. I have to say that the surgery center experience was excellent. I was well cared for the entire time. My nerves were calmed and the staff was kind and attentive. I continue to be pleased with the overall service. The post surgery pain was much less than I anticipated, now intermittent 1/10. I am tired of the required sling, only four more weeks! Thanks for the clear explanations and encouragement. You and your staff are great. Later: Now I am 7 weeks after the replacement surgery. Finally out of that sling and starting to use my arm! Pain is only slight. I will work diligently to reverse the atrophy in my muscles. I feel like you offered and explained the best option for my particular circumstances. I understand and agree that now it depends on my diligence in following through with my rehab. Thanks again

Went there for my shoulder that I hurt. Dr. Webb was up front and gave me several options from best case scenario to worst case and gave me the control over what form of treatment but was also willing to give me his opinion on each option he gave and was informative. I really appreciated the fact he did not just want to go straight to surgery and is giving another form of treatment a chance.

Dr. Perry was very professional and seemed genuinely concerned with helping me achieve the best outcome for my injury.

I loved the information shared so I could make a good decision. I appreciate a surgeon who doesn’t think surgery is the only answer.

Eric Lowe, PA-C at Tri-City Orthopedic was extremely professional and knowledgeable. He made my daughter and I feel very comfortable during our visit to the office. Every question was answered and he took time to ensure we had a plan before leaving. I would recommend Eric at Tri-City Orthopedic to anyone.

Everyone is so nice and kind. I highly recommend them.

I have been seeing PA Webb for a couple of years for arthritis in my right knee. He is one of the most knowledgeable, kind and caring. He has help relieve my pain. He is always courteous & professional. His nurse zmegan is also very kind & caring. The staff in ghe front are also nice. I highly recommend PA- Webb.

Rich withers was awesome explaining the process and his knowledge was excellent.

I had an amazing experience. There was very little wait time. Rich explained everything to me and was very compassionate.

Tricity Orthopedic is a Class A health provider. The greeters are exceptional. The schedulers are just great. The doctor and assistants are polite, genuine, helpful and caring. I recently visited Dr Merrell with an issue in my hip. This was my first interface with Dr Merrell. He ordered imaging prior to meeting. He diagnosed my issue and gave me 3 treatment options. I selected my preferred treatment and was given a cortisone shot. Dr Merrell was very knowledgeable and cordial. I felt very comfortable with the whole visit. He listened to my issues and answered my questions. I would highly recommend Dr Merrell and Tricity Orthopedic to anyone needing treatment for any Orthopedic issue. My passed experience with TCO was with Dr Stevens concerning infection in my foot. Dr Stevens has got to be the best foot-ankle Orthopedic surgeon around. The whole TCO organization seems to be Class A place for any Orthopedic issue.

TCO’s team worked hard to get me in their schedule after a knee injury as soon as possible. After the injury diagnosis they came up with a game plan to for recovery. We are fortunate to have TCO in TriCities!

My doctor Eric Lowe was very helpful with explaining what was wrong with my knee I would recommend him to everyone

I got in quickly but was not hurried. Everyone was pleasant and professional. I felt my concerns were addressed and that I could call back at any time if I had further problems. Thank you!

Jessica saw me promptly at appointment time, was courteous and took the time and attention to answer any questions I had.

I went in very scared and walked out with total confidence. I would be in good hands, made me feel relief that they explained everything that they were going to do how it would be and how I would feel afterwards took a load off my mind. Thank you so very much.

Everyone I’ve had contact with has been extremely friendly and helpful. Dr Perry is straight forward. I had shoulder problems that required surgery. His PA, Joe, is a great help too. Would recommend to others.

Dr Julie was great. Very knowledgeable and explained everything clearly. She gave me my options and I chose. Where to start. If I need for assistance I k ow I can’t count on her.

I was happy to get a timely appointment and quick service upon arrival. I'm also happy no surgery is needed. Gona follow doc's advice and hopeful heal up. A great experience overall.

Highly recommend this office! You leave feeling as if your care team are friends who only want to make your experience as comfortable and successful as possible. Jessica was my point person (not her official title, but you get the drift). She provided answers to all questions and was an enthusiastic cheerleader who made my journey an easy one. I had total care at this facility including the physical therapy following the surgery and I could not be more pleased with the results.

Brian was great, he took the time to make sure everything was perfect when casting my daughters arm. He made sure she was comfortable and at ease with everything he had to do.

Joseph Webb is awesome. Explains everything and provides guidance on treatment. Is not quick to decide surgery.

She takes her time to answer all our questions. Personable and easy to relate to.

Very informative pre-op

I recently consulted with Dr. Kelly regarding ongoing issues with my ankle. He conducted a thorough examination and took the time to address my concerns in detail, which I greatly appreciated. I would highly recommend Dr. Kelly to anyone seeking attentive and professional orthopedic care.

From start to finish my shoulder rotator surgery has been smooth and professional. I felt very comfortable with the high level of care in all aspects.

Professional patient care and quality time spent to answer all questions.

I was able to get a quick appointment with Joseph Webb for a shoulder injury. Short wait before being called back, thorough exam, treatment options explained. Already less pain two days after receiving a shot in my shoulder. Always happy with the treatment here. Thank you.