PATIENT INSTRUCTIONS FOR MEDICAL RECORD REQUESTS

Tri-City Orthopaedics outsources our Release of Information process to Diversified Medical Records Services, Inc. (DMRS). To follow up on the status of your medical record request, you may contact DMRS directly at 800-359-8520 OPT 1 or ​questions@dmrs.net​.

DMRS utilizes h​X​e, which is a secure online portal to submit your request electronically. Requesters (patients, law firms, insurance companies, etc.) can click on the link below to submit their request online. h​X​e provides you with real-time online status, tracking and secure messaging. Once records are ready, you will receive an email notification prompting you to log into your h​X​e account and download an electronic copy of your requested medical records.

Link:​
https://www.hxe.io/hipaa_form/UCD9IFWXMJ

Patients:
Click here to download step-by-step instructions for obtaining access to your medical records.

3rd Party Requesters:
Click ​here​ to download more information about how h​X​e works.