telemedicine

Same Great Care From the comfort of your home

Hate sitting in a waiting room filled with sick patients? Can’t take time off from work or away from your family? Just feel too ill to get in the car and drive? Imagine being able to receive medical care without making a trip to the doctor’s office. Now you can!

Tri-City Orthopaedics now offering telemedicine services using a secure, HIPAA compliant software. Our physicians can provide quality medical care for certain conditions to patients at a distance. 

Telemedicine is safe, convenient, and affordable. All you need is a phone or a computer with an internet connection. There are no extra fees or software needed.

TeleDoc-Waiting-room

TeleMedicine FAQ's

How do I schedule an appointment for a telemedicine visit?

You call our office to schedule an appointment, just as you would an in-person office visit.

Can I be at home and receive telemedicine services?

Yes. Most patients choose to be at home or in a private office, but any location that has adequate technology, internet service, privacy, lighting, and a low noise level is fine. If you are on Medicare, there are special requirements for you; please talk to practice staff about your location.

What equipment do I need?

At the very least, you need a mobile device or computer that has a camera and microphone. You also need an internet connection that allows you to stream video.

Can I use a Wi-Fi connection?

Yes, it is recommended that you have an internet speed of at least 15Mbps for upload and 5Mbps for download. Don’t know your internet speed? In your browser, type ‘internet speed test’ and test your speeds for free.

Can my problem be treated?

Your doctor can diagnose many illnesses during a telemedicine visit, perform post-operative check-ins, review MRI and lab result reviews, prescription refills, and more.

How can my doctor diagnose me without an exam?

Physicians think about a lot of information to make a diagnosis, like the signs and symptoms you’ve experienced, your medical history, and so on. So, how you feel may be just as important as a visual exam.

Whom will I see – my doctor or someone I don’t know?

If you are an existing patient of this practice, you will see your own doctor, PA, or staff member. When scheduling your telemedicine appointment, be sure to tell staff if this is important to you so they can schedule your appointment accordingly.

How long will the visit take?

Just as long as if you were being seen in the office – less the wait and travel time.

Can my doctor prescribe a medication during this visit?

In most cases, yes. Please ask your provider if this is possible for you and your medical needs.

Will insurance cover this service?

Most insurance companies recognize and cover telemedicine services, but payment varies. During this public health emergency, things are different than usual. Before you schedule an appointment, call the number on the back of your insurance card to find out if your specific policy covers telemedicine service.

If I have insurance, do I still have to pay a copay or something similar?

If there is a fee for the telemedicine visit according to your insurance plan, this will be collected before your visit. After your visit, TCO will submit a claim to your insurance company just as we do when you visit the office.

Telemedicine Visit Tips

Location
  • Find a quiet and private space at your location – close doors and windows to high-traffic areas.
  • Remove clutter from the area where you will sit. You want your provider looking at you, not what’s on your desk or wall.
  • Make sure the area is well-lit. Keep lighting overhead and/or in front of you, rather than behind you.
  • Close blinds and drapes to prevent glares and shadows.
Technology
  • Ensure your device has enough charge (or is plugged in).
  • Check your internet signal strength.
  • Turn off all unnecessary devices and applications (ie. video games, video/audio streaming, etc.)
  • Adjust the angle of your camera so you fill as much of the screen as possible.
Audio
  • Mute, turn off, or remove possible noisemakers such as your television, cell phone, alarms, or pets.
  • Eliminate echoes.
  • Check for air noises like a fan, AC unit, or open window that may affect the microphone.
  • Make sure the microphone is not blocked.
  • Speak normally – slowly and clearly – in the direction of the camera.
Visual
  • Avoid too much movement.
  • Don’t look at your picture on the screen.
General
  • Have your pharmacy name, location, and number handy.
  • Explore the telemedicine app/platform to get comfortable with it.
  • Don’t be nervous or afraid to ask questions!
Johnathan R. Perry, MD - Tri-City Orthopaedics

Johnathan R. Perry, MD

Johnathan R. Perry, MD, one of TCO’s fellowship-trained sports medicine physicians, is committed to exceptional care and individualized treatment for athletes at every level. He strives to help patients return to their active lifestyles and to prevent future injuries from occurring.

Judd Fitzgerald - Tri-City Orthopaedics

Judd R. Fitzgerald, MD, is fellowship trained in orthopaedic sports medicine and shoulder surgery from Vanderbilt University Medical Center. He specializes in the treatment, surgical and nonsurgical, of a variety of orthopaedic conditions.